Repositori Universitas Negeri Malang
Items where Author is "Rachmawati, Harum Sari "
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Thesis
Rachmawati, Harum Sari (2012) Pelaksaaan service recovery (Pemuliahan Jasa) untuk meningkatkan kepuasan pelanggan speedy PT. Telkom Malang / Harum Sari Rachma Wati. Diploma thesis, Universitas Negeri Malang.