Setyaningsih, Yudi (2010) Developing a communicative english syllabus for pre-service fligh attendant training / Yudi Setyaningsih. Masters thesis, Universitas Negeri Malang.
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ABSTRACT Setyaningsih Yudi. 2009. Developing Communicative English Syllabus for Pre-service Flight Attendant Training. Thesis Graduate Program in English Language Education State University of Malang. Advisors (I) Dr. Arwijati Wahyudi Dip. TESL. M.Pd. (II) Dr. Suharmanto M.Pd. Keywords syllabus ESP flight attendants This study is intended to develop a set of communicative syllabus for pre-service flight attendants having their training before going to apply for jobs at airlines. As communicating with passengers are very important the developed syllabus is based on communicative competence as the medium of instruction. The developmental research is implemented when conducting this study and Yalden s theory on Language Program Development is used and modified through its eight steps 1) doing the needs survey 2) describing the purpose 3) selecting the syllabus type 4) writing the proto syllabus 5) writing the pedagogical syllabus 6) try-out the syllabus 7) evaluating/revising the syllabus and 8) the final product. The needs survey places the very important aspect in this developmental research and therefore it is done to find out the real interests and needs of some people involved in the activities. The needs survey is implemented to pre-service flight attendants and ESP teachers in the training centers flight attendants who are still actively working and foreign passengers who have ever flown with Indonesian airlines. Some interviews were also conducted to them as to get clearer information on what those respondents expect to have dealing with good communication of flight attendants using English. Some other factual data on English materials and its teaching and learning activities were obtained in the training centers. The syllabus contains a set of topics related to actual working condition in-flight. They are 1) Boarding and seating 2) Before Take-off 3) Meals and Drinks Service 4) socializing/personal service/extra care 5) Sales On-board 6) Giving Information and before Landing 7) After Landing and Parting 8) Flight Safety Procedure 9) Announcement and 10) Language Reinforcement. All topics will be presented in twelve meetings with ninety minutes of session for each meeting. The syllabus together with its matrix of the course and lessons plan was then tried out by an ESP teacher teaching at one of the training centers in Malang. After the try-out the syllabus was then evaluated by syllabus experts and revised until becomes the final product. The proposed syllabus will be very useful for ESP teachers teaching at flight attendant training centers as it is completed with lesson plans that elaborate the syllabus into teaching and learning activities and also its suggested materials being used found especially in the Internet. ESP teachers as well as pre-service flight attendants will find it useful as it is developed by using the results shown in the need survey which accommodate the real interests of people involved in airlines. This syllabus is also reflecting the actual working condition so that the pre-service flight attendants will able to communicate well using correct English that becomes the important aspect in their jobs. A suggestion is made to flight attendant training centers that the use of communicative syllabus developed with the basis of needs survey is urgent as the needs survey accommodates the real needs and interest of people involved in airlines industry. If the proposed syllabus is used then it is hoped that the outcomes will be skillful flight attendants who can serve the passengers well and they can also communicate with the passengers using correct English.
| Item Type: | Thesis (Masters) |
|---|---|
| Subjects: | L Education > L Education (General) |
| Divisions: | Fakultas Sastra (FS) > Departemen Sastra Inggris (ING) > S2 Pendidikan Bahasa Inggris |
| Depositing User: | Users 2 not found. |
| Date Deposited: | 04 Mar 2010 04:29 |
| Last Modified: | 09 Sep 2010 03:00 |
| URI: | http://repository.um.ac.id/id/eprint/58398 |
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